Refund Policy

Overview

Ember Ridge does not accept returns or offer exchanges. We issue a full refund when a product is malfunctioning, the malfunction can be verified, and the request is made within 20 days of purchase, as described below.

Refunds for malfunctioning products

If your product does not work as described, for example the arc ignition or the flashlight fails to work, you may be eligible for a full refund. Refund requests must be made within 20 days of your purchase date. To request one, contact us with:

• Your order number
• A short description of the problem
• A photo or video that clearly shows the malfunction

We review every request. If your request is within 20 days of purchase and we can confirm the product is malfunctioning, we will approve a full refund of the price you paid. You do not need to ship the product back.

What is not eligible

• Change of mind or no longer wanting the product
• Ordering the wrong colour
• Damage caused by misuse, accidents or modification
• Requests where the malfunction cannot be verified
• Requests made more than 20 days after purchase

No returns or exchanges

We do not accept returned items, and we do not exchange products for a different colour or item. Please choose your colour carefully before placing your order.

How refunds are paid

Approved refunds are issued to your original payment method. Your bank or card provider may take a few business days to show the refund on your statement. Shipping on your order is free, so there are no shipping charges involved.

Questions

For anything about refunds, please contact us.